{"id":18225,"date":"2026-01-01T07:27:53","date_gmt":"2026-01-01T07:27:53","guid":{"rendered":"https:\/\/www.euronics.es\/blog\/?p=18225"},"modified":"2026-10-07T07:32:31","modified_gmt":"2026-10-07T07:32:31","slug":"comunicado-oficial","status":"publish","type":"post","link":"https:\/\/www.euronics.es\/blog\/comunicado-oficial\/","title":{"rendered":"COMUNICADO OFICIAL"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Fecha:<\/strong> 5 de octubre de 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Asunto:<\/strong> Aviso de seguridad y retirada de producto: Almohadilla El\u00e9ctrica Orbegozo<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Estimados clientes:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En <strong>Euronics<\/strong>, la seguridad y bienestar de nuestros consumidores es nuestra m\u00e1xima prioridad. Por este motivo, y en cumplimiento de nuestro deber general de seguridad de los productos, emitimos este comunicado para informarles sobre la retirada de un art\u00edculo comercializado en nuestra red de tiendas f\u00edsicas y plataforma online.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A ra\u00edz de una inspecci\u00f3n y de los ensayos realizados por el Instituto Galego do Consumo e da Competencia, se nos ha notificado la necesidad de retirar del mercado el siguiente producto:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Producto:<\/strong> Almohada el\u00e9ctrica \/ Almohadilla el\u00e9ctrica.\u00a0<\/li>\n\n\n\n<li><strong>Marca:<\/strong> ORBEGOZO.\u00a0<\/li>\n\n\n\n<li><strong>Modelo\/Referencia:<\/strong> Ref. AH 3050\/13821\/0152.\u00a0<\/li>\n\n\n\n<li><strong>C\u00f3digo de barras:<\/strong> 8 436044 531521.\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Motivo de la retirada:<\/strong> El informe del Laboratorio de Consumo de Galicia concluye que el cable de interconexi\u00f3n del producto no cumple con los requisitos el\u00e9ctricos establecidos en las normas de seguridad UNE-EN 60335-1 y UNE-EN 60335-2-17. En concreto, el cable presenta una resistencia el\u00e9ctrica superior a la marcada por la normativa, lo cual incrementa las p\u00e9rdidas por efecto Joule y puede provocar un aumento de la temperatura tanto en el conductor como en su aislamiento. Aunque la evaluaci\u00f3n global clasifica este riesgo como BAJO, existe la posibilidad de sobrecalentamiento, lo que conlleva un riesgo de incendio o de sufrir quemaduras en caso de un uso prolongado y bajo condiciones que dificulten la disipaci\u00f3n del calor.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Instrucciones para la devoluci\u00f3n y abono:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si usted ha adquirido este producto a trav\u00e9s de nuestra marca, le instamos a que <strong>deje de utilizarlo inmediatamente<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para proceder a su retirada y tramitar el abono \u00edntegro de su compra, le rogamos que siga los siguientes pasos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Si compr\u00f3 el producto en una tienda f\u00edsica:<\/strong> P\u00f3ngase en contacto o acuda directamente al establecimiento donde lo adquiri\u00f3.<\/li>\n\n\n\n<li><strong>Si compr\u00f3 el producto en nuestra tienda online:<\/strong> P\u00f3ngase en contacto con nuestro servicio de Atenci\u00f3n al Cliente web a trav\u00e9s del tel\u00e9fono <strong>919 019 112<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Lamentamos profundamente los inconvenientes que esta medida preventiva pueda ocasionarles. En <strong>Euronics<\/strong> cooperamos plenamente con las autoridades de vigilancia del mercado para garantizar que todos los art\u00edculos que ofrecemos son completamente seguros.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quedamos a su entera disposici\u00f3n a trav\u00e9s de nuestros canales habituales para resolver cualquier duda que pueda surgir al respecto.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Atentamente,<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>El equipo de Euronics Espa\u00f1a<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"Fecha: 5 de octubre de 2026 Asunto: Aviso de seguridad y retirada de producto: Almohadilla El\u00e9ctrica Orbegozo Estimados clientes: En Euronics, la seguridad y bienestar de nuestros consumidores es nuestra m\u00e1xima prioridad. Por este motivo, y en cumplimiento de nuestro deber general de seguridad de los productos, emitimos este comunicado\u2026","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-18225","post","type-post","status-publish","format-standard","hentry","category-consejos-del-especialista"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>COMUNICADO OFICIAL - Euronics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.euronics.es\/blog\/comunicado-oficial\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"COMUNICADO OFICIAL - Euronics\" \/>\n<meta property=\"og:description\" content=\"Fecha: 5 de octubre de 2026 Asunto: Aviso de seguridad y retirada de producto: Almohadilla El\u00e9ctrica Orbegozo Estimados clientes: En Euronics, la seguridad y bienestar de nuestros consumidores es nuestra m\u00e1xima prioridad. 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